Our website support and maintenance services keep your site secure, stable and operating smoothly.
We handle updates, fixes and ongoing improvements and provide ongoing technical support for organisations that need their site looked after long term. Once a site is live, there are always refinements, follow-up fixes and small improvements that make the difference between something that just looks good and one that supports your business.
Ongoing support
If we built your website, we can continue to support it. If we didn’t, we can step in and take over. This covers changes as real users interact with the site, performance checks and general housekeeping, so your team spends less time chasing problems.
Website maintenance and support: what’s included
Even the best websites break sometimes (sad but true). Mainly thanks to stuff like updates, plugins and third-party tools. So, our support is a mix of proactive care and quick fixes that keep your website in good nick without your team having to chase a developer for every tiny request.
Typical work includes:
- Regular updates and patching (CMS, plugins, dependencies)
- Security checks and issue handling
- Bug fixes and troubleshooting
- Form issues and broken functionality fixes
- Backups, uptime monitoring and recovery planning
- Performance checks and improvements
- Redirects, broken links and general housekeeping
- Hosting support and technical troubleshooting
- Accessibility and compliance support (where needed)
- Technical SEO tidy-ups (the unglamorous stuff that matters)
Working with us
Support can be structured in a few ways: as a monthly support retainer, ongoing maintenance for websites we have built, or support for existing websites we inherit (after a review).
We’ll always recommend a level of support that fits the reality of your site and your team, not an inflated package you don’t need.
We keep things simple...
1.
We review your setup
We take a look at how the site is built, how it is hosted, what it depends on, and where the risks are. If there are problems waiting to happen, we will tell you.
2.
We agree on what support looks like
Support level, response times, what counts as urgent, and how requests come in. Clear expectations on both sides.
3.
We handle the maintenance and requests
You send requests, we sort them. Updates, fixes, improvements, technical housekeeping tracked and communicated clearly.
4.
We keep things stable long term
The goal is not constant firefighting, but a website that stays in good shape.
Who this service is for
Website support and maintenance is a good fit if:
Your site is business critical and needs to stay reliable
You want fixes handled quickly and properly
You do not have an internal technical team
You do have a technical team, but they haven't got time for day-to-day maintenance
You are tired of fragile builds and last-minute panics
You want a long term partner (not a ticket machine)
Industries we work in...
We work with organisations across a range of verticals and sectors, including:
Our projects
Baker Tilly International
We look after the site Baker Tilly, one of the world's biggest accountancy and legal organisations.
Learn French With Alexa
LuckyTurn provide ongoing support and maintenance for the Internet's favourite French teacher, Learn French With Alexa
FAQ
Do you offer ongoing support after a LuckyTurn build?
What is included in website support and maintenance?
How much does website maintenance cost?
Do you support websites you didn’t build?
Let's talk about your project
Whether you're starting fresh or rethinking an existing site, we're here to help. Drop us a message or get in touch directly.
What happens next?
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From the outset the LTM team took the time to understand our business and our customers and to really help us focus on our aims. Thoroughly recommend working with LTM. James Gambling Marketing Director
