Keeping a website in good working order means regular upkeep, so small problems don't turn into big headaches
Our website support and maintenance services keep your site secure, stable and operating smoothly.
We handle updates, fixes and ongoing improvements and provide ongoing technical support for organisations that need their site looked after long term.
Website maintenance and support: what’s included
Even the best websites break sometimes (sad but true). Mainly thanks to stuff like updates, plugins and third-party tools.
So, our support is a mix of proactive care and quick fixes that keep your website in good nick without your team having to chase a developer for every tiny request.
Typical work includes:
- Regular updates and patching (CMS, plugins, dependencies)
- Security checks and issue handling
- Bug fixes and troubleshooting
- Form issues and broken functionality fixes
- Backups, uptime monitoring and recovery planning
- Performance checks and improvements
- Redirects, broken links and general housekeeping
- Hosting support and technical troubleshooting
- Accessibility and compliance support (where needed)
- Technical SEO tidy-ups (the unglamorous stuff that matters)
4.5
The average time European businesses spend fixing website problems each week
Working with us
Support can be structured in a few ways: as a monthly support retainer or ongoing maintenance for websites we have built, or support for existing websites we inherit (after a review).
We’ll always recommend a level of support that fits the reality of your site and your team, not an inflated package you don’t need.
Ongoing support
If we built your website, we can continue to support it. If we didn’t, we can step in and take over. This covers changes as real users interact with the site, performance checks and general housekeeping, so your team spends less time chasing problems.
Once a site is live, there are always refinements, follow-up fixes and small improvements that make the difference between something that just looks good and one that supports your business.
The process
We like to keep things simple...
Is website support and maintenance for you?
- Your site is business critical and needs to stay reliable
- You want fixes handled quickly and properly
- You don't have an internal technical team
- You do have a technical team, but they haven't got time for day-to-day maintenance
- You're tired of fragile builds and last-minute panics
- You want a long term partner (not a ticket machine)
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LuckyTurn Media team are great to work with, completing tasks in a timely manner and consistently available to assist. Their efficiency and willingness to help make them a dependable partner for our website needs. Amy Grohmann Digital Marketing Manager @ Caring Homes
Our results
A global network of sites for Baker Tilly
A performance-focused technical SEO rebuild that helped traffic surge
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A global network of sites for Baker Tilly
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A performance-focused technical SEO rebuild that helped traffic surge
FAQs
Yes. In fact, that’s what a lot of our support work is. After launch, we stay involved to handle updates, fixes and improvements so your website stays secure, stable and performs properly.
Website support and maintenance usually includes updates, security patching, bug fixes, monitoring, backups, performance checks, and general technical housekeeping. It can also include improvements and small development work, depending on what your site needs.
It depends on the size and complexity of the site, and how much support you need. Some clients just need light monthly maintenance, others need ongoing support with regular fixes and improvements. We’ll recommend the right level once we’ve reviewed your setup.
Absolutely! We can support existing websites too, as long as we can review the codebase, hosting setup and any technical risks first. If it’s stable and maintainable, we’re happy to take it on!
Let's talk about your project
Starting fresh or rethinking an existing site, we're here to help. Drop us a message or get in touch directly for a no obligation chat.
- What happens next?
- We'll review your message same day if Monday to Friday
- We'll reach out to arrange a quick call (or email if you prefer)
- No obligation — just a friendly chat