Seven things that make a good charity website

For most charities and non-profits, the website is where people form their first impressions. 

It’s also where supporters decide whether to donate, volunteers work out how to get involved, and possible partners try to understand what the organisation does.

All of that puts a lot of pressure on one platform. When it does the job well, it helps people find what they need quickly and gives the organisation a clearer, more consistent way to communicate its mission.

What an effective charity site needs to do

A charity website has a fairly straightforward job, even if the organisation behind it is anything but. It should:

• Explain what the organisation does
• Support fundraising
• Build trust
• Help people get involved

If those things aren’t working, everything else becomes less effective. Here are seven things that are worth getting right.

1. Clear communication

One of the most common issues on charity websites isn't a lack of content, but having far too much of it.

Over time, pages are added, messaging shifts and language and tone of voice can become a bit too internal. The result is a charity website that technically contains everything, but doesn't make it easy to understand what actually matters. Ruh roh.

Good charity website design makes the content clearer and cleaner so people can understand the organisation’s goals and objectives simply and easily!

2. Supporting fundraising

For many charities, the website plays a direct role in generating income.

That means donation journeys need to be straightforward. People should be able to:

• Find where to donate easily
• Understand what they are supporting
• Complete the process without complications

Small things like unclear calls to action or unnecessary steps, can have a bigger impact than you’d expect. It should  be obvious what a user can do next, whether that’s donating, signing up, volunteering or learning more.

3. Building trust

Trust matters on charity websites more than people sometimes realise.

Transparent information about the organisation, visible contact details, evidence of impact and a site that feels current all help build confidence. A well-presented and up-to-date website helps build confidence in an organisation and its work.   

4. Designing for different audiences

Charity websites rarely have a single audience.

Supporters, volunteers, beneficiaries and partners might all be using the same site, but looking for completely different things. If everything is treated the same, it quickly becomes hard to use.

Good web design for charities uses clear sections, sensible navigation and well-organised content to keep things manageable.

5. Easy-to-manage content

A website that's difficult to update won’t stay effective for long. When content management is complicated, teams tend to duplicate pages, work around the system or avoid updating content altogether.

A well-structured site makes regular updates more straightforward, which helps keep information accurate and relevant. 

6. Accessibility and usability

For charity and non-profit websites, accessibility isn't an optional extra.

Clear content, readable layouts and predictable navigation all contribute to a better experience. These improvements don't just support accessibility, they make the site easier to use for everyone. And in many cases, funders and partners also require websites to meet accessibility standards.

A few examples...

There isn't a single magic formula, but some charity websites consistently get the basics right. We like these ones:

British Heart Foundation
BHF has clear navigation, strong calls to action and a straightforward donation journey. The key messages are easy to find without digging through content. 

Macmillan Cancer Support
This site handles multiple audiences well. Support content, fundraising and information are clearly separated, which makes the site easier to navigate.

charity: water
A strong example of narrative storytelling and focused user journeys. The site keeps things simple and makes it obvious how to get involved or donate.

Final thoughts

An effective charity website isn’t defined by one single feature, and the best aren't necessarily the flashiest ones. What matters is clear communication, simple structure and an understanding of how people are going to use the site.

So, if your current site needs a rethink or you’re planning something new, our charity web design services can create a website for that is accessible, easy to manage and built to last. Get in touch.